Security Policy | Edison National Bank

Debit Card

To report a lost or stolen Business or Personal Debit card(s):

During business hours: Cleveland Avenue Office Call (239) 466-1800 or River District Office (239) 334-4668
24/7 Lost/Stolen Card Cancellation Assistance: Call (888) 297-3416
Log onto OnLine AnyTime internet banking or Mobile Banking, then select the applicable card under the Card Management section and select the option to Report card lost/stolen.

Credit Card

To report a lost or stolen Credit card(s):

Call 1-800-367-7576

Edison National Bank – Privacy Policy

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Protect your Debit Card

Debit Card fraud is one of the fastest growing crimes in the United States. Our mobile app gives you the power to make the rules of how, when, where – and WHO uses your cards. This secure and highly-encrypted app adds another layer of fraud detection and prevention, and gives you added peace of mind. Message and Data Rates May Apply.

Learn more or enroll now!

Security Policy

Is Online Banking safe?

We have gone to great lengths to make sure your accounts and account information are safe. “Firewalls” are in place to prevent unauthorized access to our web site. Our security measures meet, or exceed, requirements established by various financial institution regulators and are subject to their examination. We have installed Online Credentials Protection software that prevents browser based key logging malware from harvesting passwords as they are entered. The software encrypts each keystroke as user IDs and passwords are entered.

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Can other people see my account information?

No. Your account information is just as secure as in the bank. The bank requires the use of a browser with very high 128-bit encryption, which scrambles data between you and the bank, making it virtually impossible to decipher.

We recommend using either Firefox™ (version 36 or higher) or Microsoft Internet Explorer™ (version 10.0 or higher) for optimal viewing of this web site, and taking advantage of secure interactivity with our site. If you are not using Mozilla Firefox or Microsoft Internet Explorer, you may wish to download either one now.

When sending information online this site automatically switches to a secure mode. This is evident by the “https” that will appear in the url as opposed to “http.” If you are using Internet Explorer you will see a locked padlock at the bottom of your screen or on the address line when you are in a secure mode and an unlocked padlock when you are in an insecure mode.

Who has access to my account information over the Internet?

The only person, or persons, who can access your accounts are those with the correct user ID and password. It is very important that you keep this information confidential, and available only to those you wish to access your accounts. In order to maximize security, we have made it very easy to change your user ID and password information. It can be done online from OnLine AnyTime banking or within Mobile Banking whenever you think it necessary to prevent unauthorized access. Simply access Settings, then select Security. You can change your username, your password and your passcode from here.

What happens if I forget my ID or Password?

You are allowed 3 attempts to enter the correct password. If unsuccessful after the 3rd attempt, you will be locked out.

When entering your password, select Forgot? and complete the on-screen instructions to reset your password. You may also call Customer Service, and with proper identification, your user ID can be provided to you over the phone and your password can be reset.

What happens if I forget to log-off?

There is a 10 minute time-out that will automatically log you off if there has been no activity on your session. You will have to log in again in order to access your accounts.

Password Security

To ensure password security, passwords are maintained and known only by you. Do not store passwords using computer software.

We also request that customers follow our online banking security guidelines while using online banking.

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Please do not disclose your login ID or password to anyone, including staff members of the bank. No one from the bank will ever request such information from you for any reason. It is also a good idea to refrain from sending emails containing any private or personal information to anyone, including the bank. Also, please do not leave your computer while it is connected to online banking. This increases the risk that an unauthorized user will use your computer to access your accounts.

Google Chrome

In Google Chrome when browsing securely the browser will display a locked grey padlock icon within the left side of the URL address bar.

Image result for firefox download icon Firefox

In Firefox when browsing securely the browser will display a locked grey padlock icon within the left side of the URL address bar.

Deploy Edge without Desktop Icon – Mobile-First Cloud-First Microsoft Edge

In Microsoft Edge when browsing securely the browser will display a locked grey padlock icon within the left side of the URL address bar.

Online Security

PC Security

Mobile Device Security

Identity Theft

Never click on suspicious links in emails, posts or online advertising.

Avoid utilizing public computers or public wireless access for online banking or other activities involving sensitive information.

Be cautious of unsolicited emails, texts or phone calls requesting information or directing you to a website.

Always ‘log off’ of password protected websites when finished to prevent unauthorized access. Simply closing the browser window may not actually end your session.

Only give sensitive information on websites using encryption to protect information as it travels across the internet. This can be achieved by looking in the address bar of the website and locate https://. The “s” indicates that the web page uses encryption and is “secure”.

Do not trust websites with certificate warnings or errors.

Maintain active and update antivirus protection provided by a reputable vendor.

Update your software frequently to ensure you have the most recent security patches. This includes your computer’s operating system and other installed software, such as your browser, adobe reader, etc.

Automate software updates, when supported by the software, to ensure it is not overlooked.

Require a password to gain access.

Use a firewall on your local network to add an additional layer of protection for any devices that connect through the firewall, such as your mobile device.

Require a password to gain access, if available.

Avoid storing passwords or other sensitive information. Mobile devices have a high likelihood of being lost or stolen. If sensitive data is stored, then encryption should be used to secure it.

Keep your mobile device’s software updated. Use the automatic update option if one is available.

Review Privacy policy and data access of any apps before installing them.

‘Log off’ or ‘sign out’ when finished with an app rather than just closing it.

Be cautious of unsolicited texts or phone calls requesting information.

Avoid using unsecured, public WiFi networks to access financial accounts.

Identity theft happens when someone steals your personal information and uses it without your permission. If identity thieves have your personal information, they can drain your bank account, run up charges on your credit cards, open new utility accounts, or get medical treatment on your health insurance.

Identity thieves obtain personal information through a variety of techniques: they rummage through your garbage, the trash of businesses, or public dumps. They may work (or pretend to work) for legitimate companies, medical offices, clinics, pharmacies, or government agencies, or convince you to reveal personal information. Some thieves pretend to represent an institution you trust, and try to trick you into revealing personal information by email or phone.

Identity Theft

Tips in protecting your identity:

Lock your financial records and documents in a safe place at home, and lock your wallet or purse in a safe place at work. Keep your information secure from visitors or workers who come into your home.
When you go out, limit what you take. Take only the identification, credit, and debit cards you need. Do not carry your Social Security card. Make a copy of your Medicare card and black out all but the last four digits on the copy. Carry the copy with you, unless you are going to use your card at the doctor’s office.
Shred documents that you no longer need, such as receipts, credit offers, insurance forms, physician statements, checks, bank statements, expired credit cards, and similar documents. Should you need to retain receipts, statements and other documents, be sure to store them in a safe location.
Don’t share your health plan information with anyone who offers free health services or products. Destroy the labels on prescription bottles before you throw them out.
Take outgoing mail to the post office. Promptly remove mail that arrives in your mailbox. If you won’t be home for several days, request a vacation hold on your mail.
Do not give your bank account number, debit card number, credit card number, social security number, date of birth or other personal information over the phone, unless you initiated the phone call.
Do not send your bank account numbers, debit or credit card numbers or other personal information though email, as it is usually not secure.
Do not text message account numbers, Social Security number, date of birth or other personal information.
Do not store user IDs and/or passwords on your mobile device.
Password protect your mobile device so it can’t be accessed unless the password is entered.
Be wary of suspicious emails. Never open attachments, click on links or respond to emails from unknown or suspicious individuals/companies. Some scammers may offer a reward to complete a survey or claim your account and/or credit/debit card is locked. These techniques are an attempt to obtain confidential information.
Be wary of texting, calling and voicemails from persons or entities you are not expecting, especially requests for personal information or immediate action.
Make sure your internet purchase is secured with encryption to protect your account information. This can be achieved by looking in the address bar of the website and locate https://. The “s” indicates that the web page uses encryption and is “secure”. You can also look in the lower right corner of your web browser and look for the ‘lock’ symbol.
It is a good idea to keep certain personal information private when utilizing ‘social media’. Avoid sharing personal details that are used by financial institutions to identify you, such as your birth date, home address, schools attended, mother’s maiden name and pet’s name. Identity thieves may use this type of information to help gain access to an account since they are common answers to security questions.
If your wallet, Social Security card, or other personal, financial or account information are lost or stolen, contact the credit reporting companies and place a fraud alert on your credit file. Check your bank and other account statements for unusual activity.
Order a free copy of your credit report periodically to monitor your accounts. You have a right to one free copy of your credit report from each of the national credit reporting companies every year. If you stagger your orders, you can get a credit report every four months. Click here to learn more.