To report a lost or stolen Business or Personal Debit card(s):
To report a lost or stolen Credit card(s):
Protect your Debit Card
Debit Card fraud is one of the fastest growing crimes in the United States. We are proud to introduce Guardian, a service available at no charge to our customers, whereby text alerts are sent when triggered by certain Debit Card usage. Message and Data Rates May Apply.
A text alert message will be sent when any of the following Debit Card situations occur:
- Is used out of state
- Is used at any gas station
- Is used but not swiped (for example, online purchases)
- Transactions greater than $100
You will not receive more than one alert per transaction.
If a transaction is legitimate, you simply ignore the alert message. If the transaction is fraudulent, you need to reply to the Guardian alert text with the code that you received within the text. At that point your Debit Card will be blocked from further use. Contact the Bank to order a new card.
Is Online Banking safe?
We have gone to great lengths to make sure your accounts and account information are safe. “Firewalls” are in place to prevent unauthorized access to our web site. Our security measures meet, or exceed, requirements established by various financial institution regulators and are subject to their examination. We have installed Online Credentials Protection software that prevents browser based key logging malware from harvesting passwords as they are entered. The software encrypts each keystroke as user IDs and passwords are entered.
Can other people see my account information?
No. Your account information is just as secure as in the bank. The bank requires the use of a browser with very high 128-bit encryption, which scrambles data between you and the bank, making it virtually impossible to decipher.
We recommend using either Firefox™ (version 36 or higher) or Microsoft Internet Explorer™ (version 10.0 or higher) for optimal viewing of this web site, and taking advantage of secure interactivity with our site. If you are not using Mozilla Firefox or Microsoft Internet Explorer, you may wish to download either one now. Go to the bottom of this page, click on the one you want to download from the Internet and follow the instructions.
When sending information online this site automatically switches to a secure mode. This is evident by the “https” that will appear in the url as opposed to “http.” If you are using Internet Explorer you will see a locked padlock at the bottom of your screen or on the address line when you are in a secure mode and an unlocked padlock when you are in an insecure mode.
Who has access to my account information over the Internet?
The only person, or persons, who can access your accounts are those with the correct user ID and password. It is very important that you keep this information confidential, and available only to those you wish to access your accounts. In order to maximize security, we have made it very easy to change your user ID and password information. It can be done online from the OnLine AnyTime “options” tab anytime you think it necessary to prevent unauthorized access.
What happens if I forget my ID or Password?
You are allowed 3 attempts to enter the correct password. If unsuccessful after the 3rd attempt, you will be locked out. You may call Customer Service, and with proper identification, your user ID can be provided to you over the phone and your password can be reset.
What happens if I forget to log-off?
There is a 10 minute time-out that will automatically log you off if there has been no activity on your session. You will have to log in again in order to access your accounts.
To ensure password security, passwords are maintained and known only by you. Do not store passwords using computer software.
We also request that customers follow our online banking security guidelines while using online banking.
Please do not disclose your login ID or password to anyone, including staff members of the bank. No one from the bank will ever request such information from you for any reason. It is also a good idea to refrain from sending emails containing any private or personal information to anyone, including the bank. Also, please do not leave your computer while it is connected to online banking. This increases the risk that an unauthorized user will use your computer to access your accounts.
Microsoft Internet Explorer
In Microsoft Internet Explorer when browsing securely the browser will display a locked padlock icon at the bottom of its open window, which looks like this:
In Firefox when browsing securely the browser will display a locked padlock icon in the toolbar of its open window, which looks like this:
Free Antivirus Protection
Sophos offers free business-grade antivirus protection security for your home Macs and PCs. Click here to learn more.